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Проблема с деактивацией аккаунта


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Купил в тройке the last of us,все установилось,но когда я пытаюсь деактивировать консоль через сайт,мне предлагает деактивировать акк через консоль,и только. До этого я не деактивировал аккаунт. Я П1.
Вот фотография проблемы -  


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, Спасибо огромное,это помогло. Я уже начал параноить.

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